Refund policy

Returns and Refunds Policy

This policy applies to purchases made from our online store in England and Wales.

1. Your legal rights

If your order arrives faulty, damaged, not as described, or otherwise not fit for purpose, you are entitled to a refund, replacement, or other remedy in line with your statutory rights.

2. Change of mind

For most online purchases, customers normally have a right to cancel within 14 days of delivery. However, this right does not always apply to food products, and it may not apply where products are sealed for health protection or hygiene reasons, or where they are not suitable for return once supplied.

Because we sell tinned and canned seafood, which is a food product, we do not generally accept returns for change of mind unless we agree otherwise at our discretion.

3. When we will accept a return or refund

We will offer a refund or replacement if:

The item is damaged on arrival.
The item is faulty.
The item is incorrect.
The item is out of date on delivery.
The item is not as described.

4. What to do if there is a problem

If there is an issue with your order, contact us within 48 hours of delivery with:

Your order number.
A description of the issue.
Clear photos of the item and packaging.

Where appropriate, we may ask you to keep the item and packaging for inspection.

5. Refund method

If a refund is approved, we will refund the original payment method. We may also refund reasonable delivery charges where required by law.

6. Important food safety note

For safety and hygiene reasons, we cannot accept returns of food products unless the item is faulty, damaged, or incorrectly supplied. If you are asked to return goods, they must be unopened unless we tell you otherwise.