Terms of service

Terms of Service

1. About us

This website is operated by [Store Name].
Our registered address is: [Business address].
Our contact details are:

  • Email: spaininatin.admin@gmail.com

By placing an order on this website, you agree to these Terms of Service.

2. Use of this website

You agree to use this website for lawful purposes only and not to interfere with or disrupt its operation.
We may suspend or terminate access to the website at any time if we reasonably believe you are misusing it.

3. Our products (tinned/canned seafood)

We sell tinned and canned seafood products.
Product images and descriptions are provided for guidance and may vary slightly from the item you receive, but the essential characteristics will be as described.
All products are subject to availability and may be withdrawn or substituted at any time.

4. Pricing and payment

All prices on the website are shown in [GBP] and include applicable taxes unless stated otherwise.
We may change prices at any time; the price you pay is the one shown at checkout when you place your order.
Payment must be made at the time of ordering using the payment methods offered on the website.

5. Ordering and contract formation

Your order is an offer to buy products from us.
We accept your order and a contract is formed when we send you an order confirmation email.
If we are unable to accept your order (for example, due to stock issues or an error in pricing), we will inform you and refund any payment received.

6. Delivery

We deliver to the locations shown on the website at checkout.
Delivery charges and estimated delivery times are displayed before you confirm your order.
We will deliver the goods within 30 days of accepting your order unless we agree a different timescale with you.gov
Risk in the goods passes to you when the order is delivered to the address you provided, but we remain responsible for the goods until delivery.

7. Inspection on delivery

Please inspect your order as soon as possible after delivery.
If any items are damaged, faulty, leaking, or otherwise not as described, contact us promptly (ideally within 48 hours) with your order number, details of the issue, and photos of the product and packaging.

8. Returns, refunds and cancellations

Your statutory rights are explained in our Returns and Refunds Policy, which forms part of these Terms.

Because we sell food products (tinned and canned seafood), the usual 14‑day cancellation right for online purchases may not apply where items are sealed for health protection or hygiene reasons and are not suitable for return once opened.

We will normally offer a refund or replacement where:

  • The goods are damaged or faulty on arrival.

  • The goods are not as described.

  • The goods are out of date at the time of delivery.

We do not generally accept returns for change of mind on food products, unless agreed at our discretion.

9. Food safety and storage

You are responsible for storing products safely once delivered, in line with the instructions on the packaging.
We are not responsible for any issue arising from incorrect storage or use of products after delivery.

10. Allergens and dietary information

We aim to provide accurate allergen and ingredient information, but you should always check the product label before consumption.
If you have specific dietary or allergy requirements, contact us before ordering if you need clarification.

11. Limitation of liability

Nothing in these Terms limits or excludes our liability for:

  • Death or personal injury caused by our negligence.

  • Fraud or fraudulent misrepresentation.

  • Any other liability that cannot be limited or excluded under applicable law.

Subject to the above, we will not be liable for:

  • Loss of profits, revenue, or business.

  • Loss of data.

  • Indirect or consequential loss.

Our total liability for any claim arising from your order will not exceed the total amount paid by you for that order.

12. Personal data and privacy

We will handle your personal data in accordance with our Privacy Policy.
By using this website and placing an order, you agree that we may process your personal data as described in that policy.

13. Intellectual property

All content on this website, including text, images, logos and design, is owned by us or used under licence.
You may not copy, reproduce or use any content without our prior written consent, except for personal, non‑commercial use of the site.

14. Changes to these Terms

We may update these Terms from time to time.
The version that applies to your order is the version in force at the time you place that order.
We will post any changes on this page and may highlight significant changes on the website.

15. Governing law and jurisdiction

These Terms and any dispute arising out of or in connection with them are governed by the laws of England and Wales.legalvision.co+1
You and we agree that the courts of England and Wales will have jurisdiction in relation to any such dispute.

16. Contact and complaints

If you have any questions or complaints, please contact us at:

  • Email: spaininatin.admin@gmail.com

  • Address: 4 St Stephen's Court, Willington, County Durham, UK.

We will aim to respond within a reasonable time and try to resolve any issues fairly.